FREQUENTLY ASKED QUESTIONS

QUESTION #1  What is propane, and how is it used?

Propane is a versatile and clean-burning fuel derived from natural gas processing and crude oil refining. It is commonly used for heating homes, fueling appliances (stoves, water heaters, dryers, etc.), cooking, and powering industrial equipment.

QUESTION #2 How safe is propane to use? Propane is considered a safe fuel when handled and used properly. Propane providers adhere to strict safety regulations to ensure safe propane handling, delivery, and installation. It is essential to follow safety guidelines, conduct regular maintenance, and seek professional assistance for any propane-related concerns to ensure safe usage.

QUESTION #3    How do I order propane for my home or business?

To order propane, simply contact our customer service team via phone or email, and they will guide you through the ordering process. We offer various delivery options and can set up automatic delivery schedules based on your usage patterns for your convenience. 

QUESTION #4   How often should I have my propane system inspected?

Regular propane system inspections are vital for safety and efficiency. It is recommended to have your propane system inspected annually by a qualified technician. Additionally, if you detect any unusual odors, leaks, or issues with your propane equipment, contact us immediately for a safety inspection.

QUESTION #5    Can I rent a propane tank, or do I need to buy one?

We offer both options to meet your needs. You can choose to purchase a propane tank, and we will handle the installation, or you can opt for tank rental services. Renting a tank often includes maintenance and repair responsibilities, providing you with added convenience. 

QUESTION #6    What do I do if I suspect a propane leak?

• Do not use any open flames or electrical switches.
• Leave the area and move to a safe location away from the suspected leak.
• Do not attempt to turn on or off any propane valves or appliances.
• Contact us immediately or call the emergency number provided on your propane tank or paperwork.